On 16th February 2023, having asked for a SIM card from SMARTY on a brand-new ‘account’, I was sent a 5G SIM. I contacted them to ask for a 2 or 3G SIM, and I sent to the ‘chat’ person (Yash) some pictures of the handset in which I wanted to use their SIM card.
Yash confirmed that their SIM card was not suitable for such a handset, and he would close the account.
Today, 17th March 2023 I receive an email (see below) from SMARTY, confirming that they have taken the due monthly payment (doesn’t state how much was taken, nor from where) and that the debits will ‘auto-occur’ monthly around the 16th/17th of the month.
|You’re all good for another month|
|Just to confirm, payment for your plan has gone through. Your plan will renew again on 17-04-2023.|
The SMARTY team
I contact ‘Sohail’ via their ‘Chat’ box and I say..
“I notice that I have been debited for an account which was CLOSED one month ago. The allocated number (never used) was 07481 004813 but the SIM I requested was to be 3G and SMARTY could not offer such a SIM for a Bea-fon. We spoke to someone named ‘Yash’? and sent him pictures of the handset, and he confirmed that the account would be CLOSED. Please arrange for any funds debited after 16.02.23 to be refunded”
Sohail goes off air to check, comes back to me and says:
I’ve successfully turned Off the auto renewing payments from my end, your future payments has been stopped now and the account will also be Suspended. Also, I’ve refunded you the payment from my end and you should get it within next 3-5 business days
Yes, it will be closed from our end. Be assured – timed at 10.54am
Meanwhile, as this ‘conversation’ is happening with ‘Sohail’,I receive the following from SMARTY via email..
|Just to confirm, you’ve turned off the recurring payment option on your account.|
|Your plan is due to renew on 17-04-2023, so if you’d like to stay with us next month, you’ll either have to turn recurring payment back on or submit payment details on or after 17-04-2023.|
The SMARTY team – timed at 10.49am
Which is why we know that ‘accounts’ are not what we should be having. These actions are occurring in all ‘corporate’ organizations, just another example as to how we are ALL being regarded as ‘things’ by which profit is commercially generated.
Keep you eyeball peeled!!